> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://mesma.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Authenticate your Mesma software user ID

# Step 1 - Authenticate

When you are first invited to use Mesma  software you will be asked to authenticate your identity via your email address.  

![Password reset](https://storage.crisp.chat/users/helpdesk/website/2ab0e57e2f41d600/image_11dj9ti.png)



# Step 2 - Make Secure

Once verified you will receive another email to reset your password.  This allows you to add a password that is only know and memorable to you.  


![Authenticate email](https://storage.crisp.chat/users/helpdesk/website/2ab0e57e2f41d600/image_cicgij.png)




# Step 3 - Login

Once you have reset your password you will be able to [login](https://mesma.crisp.help/en/article/how-to-log-into-your-mesma-software-nt8sgm/?bust=1631805321788)

| Note: You will only have to perform stages 1 and 2 once.  In the event that you become a user of a second mesma software client, your ID will be automatically recognised so that you only have to sign in once to again access to both sites.