Q. - I am having issues uploading files into the library
If you encounter issues uploading files into the library, there are a few steps to troubleshoot:
Ensure you have the correct permissions. Only participants, owners, and leads have upload privileges. If you have reader permissions, you'll need to contact your organisation's Administrator for the Mesma platform.
Check the file size. Files larger than 150MB may not upload reliably.
Verify the file type. Only WORD, EXCEL, PDF, JPEG, PNG, PPT, MP4, EML, ODT, MOV, MSG formats are supported. Files in other formats cannot be guaranteed.
Excel documents with formulas (xsl format) cannot be uploaded. Please save the document as an Excel workbook and retry the upload.
Rich text Word documents cannot be uploaded. Save them as Word documents or PDFs and retry the upload.
Ensure you have the correct permissions. Only participants, owners, and leads have upload privileges. If you have reader permissions, you'll need to contact your organisation's Administrator for the Mesma platform.
Check the file size. Files larger than 150MB may not upload reliably.
Verify the file type. Only WORD, EXCEL, PDF, JPEG, PNG, PPT, MP4, EML, ODT, MOV, MSG formats are supported. Files in other formats cannot be guaranteed.
Excel documents with formulas (xsl format) cannot be uploaded. Please save the document as an Excel workbook and retry the upload.
Rich text Word documents cannot be uploaded. Save them as Word documents or PDFs and retry the upload.
Updated on: 16/05/2024
Thank you!