Q - I am having problems logging in

If you are only seeing the 3 blue loading dots on your screen, we will need to narrow down what is causing this.

Have you logged in before without issues and are now having this issue?

Are you using a link that may include expired data, check the browser it should only show app.mesma.io, please remove and characters after the .io and press return

If you have logged in before and now the login page just keeps flashing on and off, can you check with your IT department that your server clock matches your computer clock, as your login details are verified and it searches for the correct time on login.

Is this your first time logging, did you verify your email within the time limit?

Please email support@mesma.co.uk asking for a system generated password reset to verify your email

If you are still having the loading issue, we need to check you do not have firewall or browser restrictions set. Click here to see how

If you do not see the 403 error please try a hard refresh, click here to see how

Please contact support@mesma.co.uk or use the chat feature to speak to a member of the team if you are still unable to login

Updated on: 23/07/2025

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