• Privacy Statement

  At Mesma we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you. The EU General Data Protection Regulation (GDPR) which forms part of the Data Protection Act 2018, which is enforceable from 25 May 2018, provides new rights to individuals and requires organisations to provide information about their processing in a clear and transparent way. We published versPopular

• Q - How do I reset my password?

  | It is important that you keep your password secure. If you think your password has been compromised we suggest that you reset this straight away. You can do this from your login page. Just open your internet browser and type in app.mesma.io and click forget password, wait for your email and change your password to something memorable only to you. (Not receiving email please check your spam folders) ![Login Screen](https://storage.crisp.chat/users/helpdesk/website/2ab0e57e2f41d600/imageFew readers

• Service Backup Policy

  Objective To ensure that Mesma business data is sufficiently backed up to allow for any data recovery. Scope The backup policy shall include the following: All data used in the operation of Mesma limited All client data hosted when using the Software-as-a-Service Product. Mesma business data Mesma utilises third-party cloud systems to host and backup its day-to-day operational business data. Mesma Software-as-as-Service product ClieFew readers

• Q - What do I do if I think my data has been compromised?

  In the event you believe there has been a breach in the security of information please contact us immediately by: Emailing support@mesma.co.uk or sending a message via our online chat. To help us take prompt action could you please provide the following information and tell us: What occurred Date and time you identified the incident Who was involved or affected by the incident Once received the incident will then be escalated to a Director who will initiate the information security iFew readers

• Mesma HLD Skeleton

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• Q - Are there any firewall requirements that need to configured to ensure the website runs without issue?

  We use Auth0 to authenicate your identify and on occasions your IT systems can conflict meaning you might not be able to login or download some data. Here is a list of Auth0 IP addresses used for outbound connections, and instructions on how to specify allowances on inbound connections from our Auth0 tenant. List of Auth0 IP Addresses The inbound YOUR_TENANT part would be: mesma.auth0.comFew readers

• Accessibility Statement

  Accessibility Statement for app.mesma.io Mesma Limited is committed to making our software as a service (SaaS) application accessible in accordance with UK law and as a measure of industry good practice we are committed to following the principles of WCAG 2.0 A, AA standards. **Status ** www.mesma.io meets the standard set out in Web Content Accessibility Guidelines (WCAG) version 2.1 A, AA standard. Method Self-assessment carried out on the 12.05.23 **Feedback and contact informatFew readers

• Q - I am having problems logging in

  If you are only seeing the 3 blue loading dots on your screen, we will need to narrow down what is causing this. Have you logged in before without issues and are now having this issue? Are you using a link that may include expired data, check the browser it should only show app.mesma.io, please remove and characters after the .io and press return If you have logged in before and now the lFew readers

• Mesma Software Sub-Processors

  Our Sub-Processors and GDPR Compliance As a responsible SaaS provider, we take the security and privacy of your data seriously. In delivering our services, we use a number of trusted third-party providers (sub-processors) to ensure reliability, scalability, and advanced functionality. These sub-processors process personal data only on our instructions and in compliance with GDPR requirements. Sub-Processors We Use Our current key sub-processors include: **Microsoft AzureFew readers

• A users guide to multi-factor authentication (MFA)

  Multi-factor authentication (MFA) is an electronic authentication method in which a computer user is granted access to a website or application only after successfully presenting two or more pieces of evidence. | If your company has enforced MFA for your Mesma software once you login, you will be asked to set up authentication via email. ||| Please note - text authentication and Google Authenticator is not available at this stage ![](https://storage.crisp.chat/users/helpdesk/website/2ab0e57eFew readers

• Cyber Essentials Plus Certificate of Assurance

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